Week 3 Discussion: Conflict Management

Required Resources

Read/review the following resources for this activity:

• Textbook: Chapter 10; review Chapter 3
• Lesson
• Minimum of 1 scholarly source (in addition to the textbook/lesson)
• EBOOK: McLean Scott, (2018). Exploring Interpersonal Communication (2nd ed.) Boston, MA: Flatworld

Initial Post Instructions

For the initial post, share with the class a time when you had to address (or were involved with) conflict in a work setting. Then, address the following, using the provided headings to format your post:

• Conflict Setting
  • Describe the setting, the people involved, the emotions experienced, and the outcome.
• Insight
  • Provide insight into how the situation could have been handled better by referencing the textbook and an outside source.
• References
  • Place your two APA citations in this section.

Writing Requirements

• Minimum of 2 posts (1 initial & 1 follow-up)
• Minimum of 2 sources cited (assigned readings/online lessons and an outside scholarly source)
• APA format for in-text citations and list of references

Criteria

Initial Post Content: Addresses all aspects of the initial discussion question(s), applying experiences, knowledge, and understanding regarding all weekly concepts.

Evidence & Sources: Integrates evidence to support discussion from assigned readings** OR online lessons, AND at least one outside scholarly source.*** Sources are credited.*

Professional Communication: Presents information using clear and concise language in an organized manner (minimal errors in English grammar, spelling, syntax, and punctuation).

Notes

*Credited means stating where the information came from (specific article, text, or lesson). Examples: our text discusses…., The information from our lesson states…, Smith (2010) claimed that…, Mary Manners (personal communication, November 2017)…

**Assigned readings are those listed on the syllabus or assignments page as required reading. This may include text readings, required articles, or required websites.

***Scholarly source – per APA Guidelines, only scholarly sources should be used in assignments. These include peer-reviewed publications, government reports, or sources written by a professional or scholar in the field. Wikipedia, Wikis, .com websites or blogs should not be used as anyone can add information to these sites. For the discussions, reputable internet sources such as websites by government agencies (.gov) and respected organizations (.org) can be counted as scholarly sources. Outside sources do not include assigned required readings.